Privacy Policy

1. Purpose of the Application

Signzware Control is a mobile application designed to allow authorized users to manage digital signage content, media assets, playlists, schedules, and media players connected to the Signzware Content Management System (CMS).

The application is intended for business and enterprise use by authorized users of the Signzware platform.

2. Information We Collect

Account Information

When you use the App, we may collect:

• User name
• Email address
• Organization information
• Account credentials
• User permissions and access rights

This information is required to authenticate users and provide access to Signzware CMS services.

Media Files

The App allows users to upload content to the Signzware CMS.

When you choose to upload files, the App may access:

• Photos
• Images
• Videos
• Documents
• Other media files selected by the user

The App only accesses files that you explicitly select for upload.

Device Information

We may collect limited technical information including:

• Device model
• Operating system version
• Application version
• Diagnostic and crash information
• Network information necessary for service operation

3. Camera Access

The App may request access to your device camera.

Camera access is used solely for purposes such as:

• Capturing photos for upload to the CMS
• Capturing media assets to be used within digital signage content
• Scanning QR codes or device identifiers (where applicable)

The camera is activated only when initiated by the user.

We do not access the camera in the background.

4. Photo Library and File Access

The App may request permission to access your device's photo library, media library, or file storage.

These permissions are used exclusively to:

• Allow users to select media files
• Upload selected content to the Signzware CMS
• Manage digital signage assets

The App only accesses files that the user chooses to upload or manage.

5. How We Use Information

We use collected information to:

• Authenticate users
• Provide access to Signzware CMS services
• Upload and manage media content
• Synchronize content with media players
• Manage digital signage devices
• Improve application performance
• Provide technical support
• Maintain platform security

6. Data Storage and Security

Uploaded content and account information may be stored on Signzware servers or cloud infrastructure selected by the customer.

We implement reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

7. Data Sharing

We do not sell personal information.

Information may be shared only:

• With the customer's authorized Signzware environment
• With service providers supporting operation of the platform
• When required by law or legal process
• To protect the security and integrity of our services

8. Retention of Data

Information is retained only for as long as necessary to provide services, comply with contractual obligations, maintain security, or satisfy legal requirements.

Customer-managed content remains subject to the customer's retention policies and agreements.

9. Third-Party Services

The App may utilize third-party services for:

• Cloud hosting
• Authentication
• Analytics
• Error reporting
• Push notifications

These providers process information according to their own privacy policies and applicable regulations.

10. Children's Privacy

The App is intended for business and professional users and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

11. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Access to your data
• Correction of inaccurate information
• Deletion of information where applicable
• Restriction of processing
• Data portability

Requests may be submitted using the contact information below, or you may delete your account directly as described in the next section.

12. Account Deletion

You can permanently delete your Signzware account at any time. The same account is used for the Signzware CMS web portal and the Signzware Control mobile app.

How to delete your account

• Signzware Control app: open Settings → User profile → Delete account, confirm the prompt, and wait for confirmation.
• Signzware CMS (web): sign in, open Settings → Security, scroll to Delete account, type DELETE to confirm, and choose Delete my account.

Organization administrators can also remove other users from Settings → Users in the CMS (Delete action). That removes the selected user's sign-in access only; it does not delete the organization.

What is deleted

When you delete your account, we permanently remove:

• Your Firebase authentication record (email and password)
• Your user profile in our database (name, email, role, and related account settings)
• Your personal AI usage counters associated with your account
• Any pending invitations tied to your email address

Organization and content data

Digital signage content (screens, media, playlists, schedules, solutions, and similar assets) belongs to your organization, not to your individual user account.

• If you are a member of an organization and other members remain, deleting your account removes only your personal access. Organization content stays available to other authorized users.
• If you are the organization owner and other members still exist, you must remove or transfer those members before you can delete your account.
• If you are the last remaining member of an organization, deleting your account also permanently erases the organization and all of its data, including screens, uploaded media, playlists, schedules, solutions, player licenses, and stored files for that organization.

Player devices use separate organization-level credentials. Deleting a portal user account does not by itself remove player playback credentials; those are removed only when the entire organization is erased as described above.

Account deletion is permanent and cannot be undone. After deletion you are signed out and can no longer access the CMS or Control app with that account.

If you cannot access the app or need help, contact us at support@signzware.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the application or on our website with an updated revision date.

14. Contact Information

Creative Minds Media Productions

• Email: support@signzware.com
• Website: www.signzware.com

If you have questions regarding this Privacy Policy, please contact us using the information above.